$config["lines.per.page"] = "25";
  $config["ticketmessages.per.page"] = "10";
  $config["css.folder.url"] = "http://upoint.net/helpdesk/css";
  $config["gfx.folder.url"] = "http://upoint.net/helpdesk/gfx";
  $config["hd.client.url"]  = "http://upoint.net/helpdesk/hd.client.php";
  $config["upload.folder.url"]  = "http://upoint.net/helpdesk/upload";
  $config["db.path"]        = "/home/upoint/db"; 
  $config["tmpl.path"]      = "/home/upoint/www/helpdesk/tmpl"; 
  $config["upload.path"]    = "/home/upoint/www/helpdesk/upload"; 
  $config["send.notificaion"] = 1;
  $config["notification.email"] = "admin@upoint.net";
  $config["send.from.email"] = "DO-NOT-REPLY";
  $config["database_login"] = "yourusername";
  $config["database_password"] = "yourpassword";
  $config["database_name"] = "yourdatabasename";


  $arr["categories.full"] = array( "not specified",
                                   "billing",
                                   "question",
                                   "inquiry",
                                   "suggestion",
                                   "technical",
                                   "other"
                                 );

  $arr["categories.re"]  = array( "",
                                 "BL", 
                                 "QS",
                                 "IQ", 
                                 "SG", 
                                 "TN",
                                 "OT"
                               );

  $arr["genders"] = array( "not specified",
                           "male", 
                           "female"
                         );