Title: @1 Helpdesk XP: General
Brief introduction on features.
An intelligent web-based helpdesk system. It adopts a more effective ticket sorting/ranking method instead of the cumbersome "assign/completed" method.
Version 1.2 (Perl)
This script uses the Berkeley DB (DB_File standard module). Although SQL is not used, the script can handle thousands of tickets without any significant slow-down of performance.
Version 2.02 (PHP + MySQL)
Does not require DB_File modules as it uses MySQL.
Version 3.0 (PHP + MySQL)
New features added.
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